Remote Customer service Jobs · Technical Support

Provide inbound customer support and resolve technical issues related to hardware, software, and client products. Track and document information in databases. Offer additional products and services to deliver expert customer experiences.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

• Handle customer requests via phone, chat, and email with phone as the primary focus.
• Analyze information to provide accurate troubleshooting and resolve issues.
• Assist with device installation, app setup, and configuration.

This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. As a remote Customer Service Rep – Healthcare, you’ll provide inbound customer support using a call flow guide, help customers resolve basic technical issues, and document information in databases.

We are looking for talented bilingual customer service specialists, passionate about customers, to join our team. We responsibilities include providing first level customer service and technical solutions regarding client products and resolving technical issues using established diagnostics tools and procedures.

A full-time Virtual Assistant is needed to join the team, in a customer facing position, providing multi-channel technical support for GPS Tracking hardware and software services. Diagnose and resolve issues related to GPS device connectivity , activation, geo-fencing, and IoT application errors. Process new subscriptions, cancellations, billing disputes, and account updates using Freshdesk CRM.

We are seeking a skilled Tier 2 Support Specialist to provide advanced technical support to end users and ensure smooth day-to-day IT operations; you will handle escalated support requests, perform hands-on troubleshooting, and contribute to continuous service improvement in a remote role.

The Technical Support Specialist is responsible for providing remote technical support for Growth Direct™ systems to meet or exceed customer expectations across primarily the US market. This position requires advanced problem-solving skills, both technically and in handling customer situations in pharmaceutical quality control environments. The Technical Support Specialist is an experienced professional with well-developed communication skills who has a full understanding of GxP practices, LIMS/QMS systems, and company policies.

The Thought Industries Support Operations team is seeking an experienced Tier 2 Technical Support Agent to provide technical support and assistance to our customers via our Zendesk ticketing system. As a Tier 2 Technical Support Agent, you will be responsible for addressing and responding to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.

As a Client Support Specialist at Trustly, you will be a brand ambassador and customer champion reporting to the Manager, Customer Support, leveraging your experience supporting customers across multiple facets, including Omni-Channel support via email, chat/messaging, and phone. You will use a systematic approach to isolate, understand, and solve complex problems, as well as educate customers and take ownership of customer issues end-to-end.