As the business continues to grow, you will assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. You will be a point of contact for technical platform issues for both internal and external users, assess their support level and provide appropriate support in a timely manner.
The Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE CX after key NICE CX customers have purchased and are implementing our products. The Technical Account Manager (TAM) engages with the customer before they go live on the contact center platform and works closely with the customer from that point forward to ensure their success.
Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.
You will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. Focus on problem resolution while providing effective, efficient and empathetic customer service.
The Member Support Specialist will be the first line of contact for all Twin Members and Care teams to troubleshoot support escalations or queries related to the Twin digital product and experience, sensor-related escalations, and/ or queries related to Product/service. It is a critical customer-centric role, for a passionate problem-solver who finds fulfillment through working with others to achieve Twin’s greater mission to reverse and heal chronic disease.
The Client Support Specialist I (CSS I) is an entry level position which provides technical support and customer service to our clients. The CSS I is a member of the Support Team and reports to the Manager, Client Support. The position requires working closely with clients and internal resources to troubleshoot software and technical issues, explain how features work, resolve client issues, and deliver excellent customer service.
The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. IMMEDIATE NEED for Bilingual Spanish and French (Canadian dialect)/English Speaking Representatives.
As the new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of our platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment. You will guide our partners through the entire technical onboarding process on our e-commerce marketplace platform.
Provide empathetic and timely support for our patient population as you help us grow and directly support patients in their care journey. As a Patient Experience Representative, you will provide technical support and platform education to patients via email and phone, plus you will gather feedback to shape the future of the PocketHealth platform. This remote role based in Greater Toronto Area is ideal for someone who wants to grow into a leadership role.
The Technical Support Engineer will manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They'll also train, educate, assist, and provide guidance to other employees within Support and across the company. You will be responsible for providing support in both Spanish and English.